PIPEDA Privacy Policy

Last updated: July 5, 2026

This page describes how Keal Cosplay collects, uses, and discloses personal information of Canadian residents in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. About This Policy

Keal Cosplay is committed to protecting the privacy of Canadian customers. This policy outlines our practices regarding personal information in compliance with PIPEDA's 10 fair information principles.

2. What Personal Information We Collect

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by our payment providers)
• Order history and purchase details
• Website browsing data and cookies

3. Why We Collect Your Information

We collect personal information only for the following identified purposes:

• To process and fulfill your orders
• To communicate with you about your purchases and inquiries
• To send marketing communications (only with your consent)
• To improve our website and services
• To comply with legal obligations

4. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at support@kealcosplay.com

5. Limiting Collection

We collect only the personal information necessary for the purposes identified above. We do not collect information indiscriminately.

6. Data Retention

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. Order data is typically retained for 7 years for accounting and legal purposes.

7. Accuracy

We keep personal information as accurate, complete, and up-to-date as necessary. You may request correction of inaccurate information by contacting us.

8. Safeguards

We protect personal information with security measures appropriate to the sensitivity of the information, including encryption and secure servers.

9. Your Rights

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

10. Contact Us

For any questions, requests, or complaints regarding this PIPEDA Privacy Policy or our privacy practices, please contact our Privacy Officer:

📧 Email: support@kealcosplay.com
🌐 Website: kealcosplay.com
⏰ Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (HKT)

We will respond to your request within 30 days as required by PIPEDA.