Privacy policy
Last Updated: May 18, 2026
Keal Cosplay ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit kealcosplay.com.
1. Information We Collect
Information you provide to us:
- Name, email address, shipping address, billing address, and phone number
- Payment information submitted when placing an order (processed securely by third-party payment providers — we do not store your full card details)
Information collected automatically:
- IP address, browser type, pages visited, and time spent on our site
- Data collected through cookies and similar tracking technologies (see Section 2 below)
2. Cookies
We use the following types of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Core website functionality (e.g. shopping cart, login state) |
| Analytics Cookies | Understanding how visitors use our site (e.g. Google Analytics) |
| Marketing Cookies | Delivering relevant ads and tracking performance (e.g. Facebook Pixel) |
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you regarding your orders and after-sales support
- Improve our website and services
- Send promotional emails, where you have given your consent
- Comply with applicable laws and regulations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers — Third-party platforms that help us operate our store, including:
- Shopify (e-commerce platform) — Privacy Policy
- Payment processors (e.g. PayPal, Stripe)
- Shipping carriers (for order fulfillment)
- Track123 (order tracking)
- Judge.me (review system)
- Legal Requirements — When required by applicable law or government authority
All third-party service providers are governed by their own privacy policies. We encourage you to review them.
5. International Data Transfers
Keal Cosplay is operated by a Hong Kong-based company. Your personal data may be transferred to and processed in Hong Kong or other countries. We take appropriate measures to ensure your data remains protected in accordance with applicable data protection laws.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
All users:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing emails at any time (via the unsubscribe link in any email)
EU / UK users (GDPR):
- Right to data portability
- Right to restrict processing
- Right to object to processing
California users (CCPA):
- Right to know what personal information is collected and how it is used
- Right to request deletion of personal information
- Right to non-discrimination for exercising your privacy rights
To exercise any of the above rights, please contact us at: 📧 kealcosplay@gmail.com
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Order-related data is typically retained for no more than 5 years.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Please note that no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have inadvertently collected such information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
📧 Email: kealcosplay@gmail.com
🕐 Hours: Monday to Friday, 9:00 AM – 6:00 PM (HKT)
Keal Cosplay
kealcosplay.com